Outlook Technologies,
Inc. -- Service Agreement
1.a) Service
Outlook Technologies is pleased to offer all its customers great customer and technical
support. In order for Outlook Technologies to continue to provide these great services,
there has to be good communication and cooperation both from our side, as well as from
customer's side. The following policies and rules, have been created in order for us to
have good relations with the customer - and to keep the services running smoothly. By
signing up with our services, you accept all these policies and rules. You understand that
by following these rules, you will be able to get the most out of our provided services,
and that by violating any of these policies can result in deactivation of your account
with no refund.
(2.a) Liability
The subscriber agrees to hold Outlook Technologies harmless from any claims resulting from
the use of the service which damages the subscriber or any other party. Any and all
material within a subscriber's account, is property and responsibility of that subscriber (unless
the material is copyrighted, trademarked, etc...)
Outlook Technologies shall have no liablity whatsoever for any direct, indirect,
incidental, special or conesequential damages or losses (including, without information,
or any other pecuniary loss) of Client or Client's customers or suppliers that result from
the use of inability to access the Site or from the services provided by Outlook
Technologies, or as a result of any errors, omissions, interruptions, power failures,
computer viruses, data damage, deletion of files, defects, delays in operation, delays or
failures of transmission, or any other failure of performance.
In any event Client's recovery for any and all damages, losses and causes of action
arising under this Agreement, whether in contract, tort or otherwise, shall not exceed the
aggregate dollar amount paid by Client for the monthly service period during which the
claim arose during the term of this Agreement.
(2.b) Violating Material
If material is found within a subscriber's account, that is violating any of the policies
and rules listed on this page, that subscriber will be held liable for the content. This
includes material located at the subscriber's anonymous FTP.
(3.a) Content
Any and all services provided by Outlook Technologies may be used for legal
purposes only. This means, that illegal material is strongly prohibited.
Transmission, storage, or presentation of any information, data or material in violation
of any United States/Canadian Federal, State and/or City law, is prohibited. Any data that
violates international laws, is forbidden as well. All content that we judge threatening
or obscene, and/or material protected by trade secret and other statue can and will be
reviewed by Outlook Technologies. Any material that fits into any of the above and below
cases, can and will be deleted with no prior warning.
(3.b) Unacceptable Content
Outlook Technologies forbids any material that IS listed below. This includes links or any
material referring to the following:
- Pirated software (illegal duplication, distribution of licensed software)
- Hackers material
- Warez Sites (Cracks to licensed software for example)
- Illegal audio/video (mp3, illegal recorded samples)
Outlook Technologies will be the sole arbiter as to what constitutes a violation
of this provision. You will be notified in time, and you'll have to remove (censor)
the material we'll point out, immediately. If Outlook Technologies will need
to contact you more than 3 times about a violation caused by you, your account will be
discontinued with no refund.
Any accounts in violation of this provision with any of those above listed programs
will be warned, and possibly be discontinued without refund.
(4.a) Spam - Commercial Advertising Email
As long as multiple recipients haven't agreed to be on your mailing list, then spamming,
or sending unsolicited email, from an Outlook Technologies server or using an e-mail
address that is maintained on an Outlook Technologies machine is STRICTLY prohibited.
Outlook Technologies scans the system and will be the sole arbiter as to what constitutes
a violation of this provision.
Outlook Technologies is committed to an anti-Spamming policy. Under this policy, we
protect you and your customers by porhibiting Spam, or any unsolicited commercial e-mail,
from being sent either:
- Over the Outlook Technologies network, by customers or any other users of the Outlook
Technologies network (including customers' customers); AND/OR
- Over ANY network-if the message sent advertises or mentions a site hosted on the Outlook
Technologies network.
We react quickly and seriously to violations, and we further reserve the right to
terminate the network services of any customer willfully disregarding this policy.
(5.a) Server Usage
Many things can slow down a server. In order to guarantee the fastest possible
connections, we need to monitor our servers for processes that overload them. Any party
that slows our servers down, can and will be notified. Outlook Technologies reserves the
right to kill any process (i.e. end a script or software's execution) that is
overloading a server, or slowing it down heavily.
(5.b) Server Abuse
Any attempts to undermine or cause harm to an Outlook Technologies server or customer of
Outlook Technologies is strictly prohibited, and is followed by deactivation of account.
(6.a) Refunds
The setup fee covers the initial work to get the account setup, therefore, the Setup fee
can not be refunded. If cancellation is caused by clientele breach of these policies, then
no refund is due.
(6.b) Acceptable Refunds
All refunds requested with a valid complaint will get a refund of the month's hosting. A
valid complaint is determined by Outlook Technologies. These include but are not limited
to:
- Outlook Technologies server down for a long span of time
- No customer support provided in over a week
- IF customer can support or prove his or her complaint in a valid manner
(6.c) Unacceptable Complaints for Refund
Some people request refunds, whereas their reasons are not valid. These include, but are
not limited to:
- Slow connection caused by client's ISP/network
- Client's ignorance
- Already having logged in to his or her account many times
- Having used the account for whatever reasons